Shipping policy

Effective date: September 22, 2026.

Octagon Clo LLC sells clothing and accessories to the destinations available in our checkout. Availability of a country, carrier or service can change; listing a currency or language does not by itself mean we ship to that destination.

Charges and delivery estimates

The available shipping services, charges and any delivery estimate are displayed at checkout or provided before you place the order. Review the total before paying. Free shipping applies only when an eligible offer is shown for your order; it is not a blanket worldwide service. Taxes collected by us are included or added as shown at checkout and as required by law.

Order processing and dispatch

Processing and transit are separate. Any specific dispatch or preorder date shown when you order takes priority. An order confirmation acknowledges receipt; a shipping confirmation indicates dispatch. We do not guarantee next-day delivery unless your selected service expressly offers it. Weekends, public holidays, address verification and customs can affect timing.

We ship within the timeframe stated when you order. If no shipment timeframe is stated, we will ship within 30 days or contact you before that period expires with a revised date and the option to cancel for a prompt refund, in accordance with applicable law. We will not treat an indefinite delay as acceptable without the consent required by law. Where local law sets a delivery deadline, that deadline and your related remedies continue to apply.

Tracking and separate packages

When carrier tracking is recorded for your order, you can follow the link in your shipping confirmation or open your order in your secure Shopify customer account through Track Your Order. A label-created event does not necessarily mean the carrier has collected the parcel. Orders may arrive in separate packages; consult each shipment. Contact us if an expected shipment is missing or tracking is not updating.

International duties and customs

Checkout identifies taxes and duties collected by us. If import duties, brokerage fees or local taxes are not collected or expressly included, the recipient may be required to pay them to the carrier or customs authority. We do not collect undisclosed customs charges after purchase as our own fee. Customs authorities control clearance; we cannot promise a clearance time. If you refuse a delivery, contact us: any refund and any deduction for actual lawful costs are assessed under the return policy and applicable law, not an automatic forfeiture of the purchase price.

Addresses, loss and damage

Check the delivery address before submitting your order. Contact us immediately if it needs correcting; we cannot guarantee changes after processing. Any additional charge for a requested redirection or repeat shipment must be agreed where required. Contact us about loss, damage, misdelivery or an incorrect delivery scan so we can investigate with the carrier. A tracking scan alone does not remove rights where the parcel was not delivered correctly. Where consumer law keeps transit risk with us until you receive the goods, we respect that rule. This policy does not transfer our legal delivery obligations to the customer or carrier.

Nothing in this policy excludes or limits any mandatory consumer right. If the law applicable to your purchase gives you stronger rights, those rights take priority.

Contact

Contact Octagon Clo LLC at pirmin@manzsuite.com, through our contact page, or by post to 30 N Gould St Ste N, Sheridan, WY 82801, USA. This is our business correspondence address; contact us for the appropriate return destination before sending merchandise.